5 Complete the sentences with the correct prepositions. Use your dictionary to help you. 2 the 3 W 4 H on above along behind between in opposite under TE 5 V c 6 - 1 The Altyn-Emel is __south-east Kazakhstan 2 It lies — the River lli and the Aktau Mountains 3 There are paintings — some of the rocks. 4 Turanga trees grow the River lli and - springs in the park. 5 An eagle is flying -the sand dunes. 6 Rabbits sleep — the ground. 7 Is there a pony —those trees? I can't see it. 8 Two of the horses are standing — us. They are looking straight at us. Ve Vert grou
Increasingly, those who want to reduce their weight decide to do home workouts. Video classes with professional trainers are very popular around the world. Today I will talk about what are the pros and cons of home training, and what is better to choose a fitness room or sports video at home?
first, I will start with the advantages:
1. Save money. First, you don't need to spend money on a gym membership. For those who are not sure that they will be able to visit a fitness club regularly, this is one of the most important arguments. Secondly, you save money on travel.
2. A variety of exercises. Now you can watch and buy a huge variety of video workouts that are offered by various trainers. Moreover, you can choose the level of classes depending on your training. Not every fitness room has such a variety of workouts in its Arsenal.
3. Save time. You do not need to spend time on the way to the gym, especially this is a topical issue for residents of large cities. And if you attend group classes, there is no need to adjust to the set time of training.
4. Psychological comfort. If there is a constraint to train in front of strangers due to poor physical fitness, then home training will be an excellent solution for you. Working out at home, you can not worry about the fact that push-UPS from the floor, for example, is still an unsolvable task for you.
5. Convenience. It is impossible not to say about the convenience of home training: you do not need to go anywhere, take great care of your appearance and sportswear, plan your day depending on going to the gym. You can do it even in the early morning, even in the late evening — everything is at your discretion.
Now let's talk about the disadvantages:
1. Lack of a coach. Independent exercises that are performed without the supervision of a coach can lead to errors in technique when performing exercises. And this is fraught not only with weak results, but also with injuries.
2. The furnishings of the house. Not everyone in the apartment or house has enough space for training, and if there are restless neighbors living downstairs, then you can forget about cardio classes altogether. It is good if you have thick carpets on the floor, and the situation at home allows you to train hard. And if not?
3. Lack of motivation. For regular sports activities, you need motivation. Agree, if you have a paid subscription to a fitness room, the probability of forcing yourself to go to a workout is much higher. After all, you can't throw money away.
4. Lack of exercise equipment. If a Mat, dumbbells and even a barbell can be bought, then with large simulators it is already more difficult. In addition, many fitness centers are included in the subscription is also access to the swimming pool and sauna, which is also a definite plus.
5. Distractions. If you come to the gym, you can say with confidence that half the work is done, then with home training everything is more difficult. There's more work to do at home than at the gym.
The conclusion can be made as in my opinion the most correct. It's simple to make a schedule for your workouts. Part of the training in the gym, and part of the house, thereby saving time and watching a good result.
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Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Customers expect certain things when they walk into a business, and those with the highest level of service will know how to identify those expectations and meet them to the customer’s satisfaction.
However, this process is not as easy as it sounds – customer expectations are a dynamic feature that ebbs and flows regularly in accordance with a wide range of factors. However, when expectations are not met by the performance of your customer service representatives, customer dissatisfaction is the result. Customer Expectations + Service Performance = Customer Satisfaction The quality of your customer service is almost wholly determined by your ability to meet your customer expectations. You can have the greatest service team, but if your customers perceive their needs are not being met, your service reputation suffers.
By the same token, companies that don’t spend much time worrying about customer service – but manage to meet customer expectations consistently – are perceived as offering good customer service. Service quality is largely determined by customer’s perception, which is why meeting customer expectations is an essential part of the process. Identifying Customer Expectations Because customer expectations are an ever-evolving process, it can be very challenging to know precisely what those expectations might be.
The best course of action is to take the question directly to your customer base through a variety of customer service research techniques. Have customer’s complete surveys about your products and service. Provide incentive for them to complete that survey, such as entry into a drawing for an enticing prize. Next time you see a customer, ask if his expectations of your business are being met. If not, find out why and what you can do to make your service better. Common Expectations to Consider Some of the most common and basic expectations customers have for most businesses included: • Fast, efficient and accurate service
High quality products at a competitive price • Friendly, helpful service staff to provide information and answer questions • Prompt responses to their inquiries, whether online, by phone or in person • Sufficient stock to meet their needs without long waits • A trained staff that can handle their questions without referring them on • A clean facility or easy to navigate website All of these expectations comprise the minimum of what your top-notch service should look like. Additional expectations may arise from your customer research, which you can address on an individual basis. Benefits of Meeting Expectations
When you are able to accurately identify and adequately meet your customers’ expectations, your customer service reputation will automatically be enhanced. Some of the benefits of meeting your customers’ expectations include: • Customers that transform from first-time visitors to loyal clients • Increased sales as customers feel more comfortable doing business with you • More referrals from satisfied customers who bring in additional business by word of mouth There is no doubt that adequately meeting customer expectations is an essential part of a robust customer service department.
By accurately identifying those expectations, and meeting or exceeding them consistently, your company is likely to enjoy happier customers and a healthier bottom line. Other reasons for customer service problems include:not listening to or collecting information from customers * poor, or no, focus on the actual design of processes to turn identified customer needs into products and services * gaps between what the organisation intends to produce for its customers and what its systems do actually produce * gaps between what the system is intended to deliver for customers and what it actually does deliver * cost constraints, or failure to set and meet realistic performance standards, which affect what the organisation can actually deliver * poor staff attitudes, training levels and working materials * gaps between what salespeople promise and the actual service or product quality The Voice of the Customer (VOC) is a process that ensures the customer’s voice is deployed throughout a product’s or service’s design, production, marketing, delivery, and after-sales service.