6 Complete the letter by writing one word in each gap. The Manager, Stein’s Camping Accessories
Dear Sir/Madam,
I am writing to express my dissatisfaction (0) with the service I received at your shop on Saturday 24 November when I came in with a rucksack which I had purchased
(1) you in March.
I have had (2) many bad experiences with cheap rucksacks, that I decided to buy an expensive one with a guarantee. So in March, I spent £25
(3) a rucksack, which (4) with a three-year guarantee. However, the zip of the rucksack has regularly jammed; in fact, (5) time you do it up you have to take great (6) not to get the surrounding material stuck in the zip. Recently it became so completely stuck that I
(7) patience with it and tore the zip open. The rucksack is now unuseable, but my point is that there is a basic design fault to it.
I pointed all (8) out to the sales assistant, and produced the receipt and guarantee. The assistant said that it was dirty, and that a replacement
(9) not be issued. I explained that it was dirty because I use it every day to cycle in to work, and that on rainy days it gets splashed. But
(10) it is dirty or not has nothing to (11) with my complaint, which was about the defective zip. Finally, the assistant said I should contact the manufacturers, and gave me their name and address. However,
(12) consulted my local Citizens Advice Bureau, I find this
(13) be wrong. It is the responsibility of the shop (14) the purchase was made to refund money (15) supply a replacement for faulty goods.
Yours faithfully
Brian Laws
Travelling is very popular nowadays. A lot of people travel to different countries if they have such opportunity. Travelling allows you to get interesting experience, learn about people’s life in other countries and continents. I think it is very interesting to discover new things, new places and different ways of life. While on travel, you meet new people, try different meals; see world famous places with your own eyes.
There are many ways of traveling – by train, by plane, by ship, on foot. If you want to visit a far country, you’ll definitely choose a flight. If your aim is to see many countries for a short time, you’ll choose travelling by bus or by car. If you want to be closer to nature, you may choose a trip on foot.
Lots of people nowadays live in big cities. So it’s natural that they want to have a holiday by the sea or in mountains with nothing to do but relaxing. There is other sort of travellers. They want to visit as many countries as possible. So after exploring Europe and North America they go to exotic countries.
People who travel a lot, are very interesting, they always have a good story to tell. Thanks to them you can learn many things which you didn’t know before. They motivate to see something new, to explore the world, which is so easy to do nowadays. Any kind of travelling helps you to understand many things that you would never see or learn at home.
Відповідь:
Travelling is very popular nowadays. A lot of people travel to different countries if they have such opportunity. Travelling allows you to get interesting experience, learn about people’s life in other countries and continents. I think it is very interesting to discover new things, new places and different ways of life. While on travel, you meet new people, try different meals; see world famous places with your own eyes.
There are many ways of traveling – by train, by plane, by ship, on foot. If you want to visit a far country, you’ll definitely choose a flight. If your aim is to see many countries for a short time, you’ll choose travelling by bus or by car. If you want to be closer to nature, you may choose a trip on foot.
Lots of people nowadays live in big cities. So it’s natural that they want to have a holiday by the sea or in mountains with nothing to do but relaxing. There is other sort of travellers. They want to visit as many countries as possible. So after exploring Europe and North America they go to exotic countries.
People who travel a lot, are very interesting, they always have a good story to tell. Thanks to them you can learn many things which you didn’t know before. They motivate to see something new, to explore the world, which is so easy to do nowadays. Any kind of travelling helps you to understand many things that you would never see or learn at home.