9 Choose the best answer to each question (56–60). 56 There are several kinds of sensitive information that shouldn’t be included in e- mails. Which one doesn’t appear in the article?
a) complaints about people you work with
b) trade secrets
c) employees’ names
d) bank-account details
e) credit-card details
57 If they want to discuss sensitive deals, Goldman Sachs employees are told not to …
a) use the phone.
b) use e-mail.
c) talk to a person inside the company.
58 According to an ePolicy survey, most companies …
a) use special software to block sensitive messages.
b) organise training programmes to instruct employees how to use e-mail.
c) send only written instructions about using e-mail.
59 Proofpoint is …
a) a kind of software that monitors e-mails.
b) a company that specialises in electronic security.
c) an institute that advises companies on security.
60 Which word is used in the article to mean the same as ‘sensitive’?
a) casual
b) instant
c) embarrassing

56. The correct answer is c) employees' names. This information is not mentioned in the article as one of the kinds of sensitive information that should not be included in e-mails. The article only mentions complaints about people you work with, trade secrets, bank-account details, and credit-card details as sensitive information to be excluded from e-mails.

57. The correct answer is b) use e-mail. According to the question, if Goldman Sachs employees want to discuss sensitive deals, they are advised not to use e-mail. This means that using e-mail is not a suitable method for discussing sensitive deals.

58. The correct answer is b) organize training programs to instruct employees how to use e-mail. According to the ePolicy survey mentioned in the article, most companies organize training programs to instruct employees on how to use e-mail appropriately. This shows that companies invest in educating their employees about the proper use of e-mail.

59. The correct answer is b) a company that specializes in electronic security. The article mentions Proofpoint as a company involved in securing e-mails. This implies that Proofpoint specializes in electronic security and likely provides services related to monitoring and ensuring the security of e-mails.

60. The correct answer is c) embarrassing. In the article, the word "sensitive" is used to mean the same as "embarrassing." This suggests that sensitive information can include things that are embarrassing and could potentially cause discomfort or harm if exposed.