Ask five different questions according to this text. Cleaning the room
It should be noted that cleaning is a necessary thing for hotel management. Cleaning the rooms is also one of the hotel’s services to please the guest, because when it is clean in the room people are sure, that they were being looked forward to arrive. Cleanliness is mortgage of health, that’s why it is necessary to maintain cleanliness, especially in the places where people have a rest and sleep. The head housekeeper runs a complex organization with many employees including the hotel cleaners. The members of housekeeping staff must help to make their guests stay enjoyable. As a member of the Housekeeping team they may be given responsibility for one of the bedroom areas. After the guests have checked out, they will then change beds, towels, etc, and generally ensure that everything is clean and tidy. Housekeeping, however, is not just about cleaning bedrooms, but also keeping every public area pleasant, clean and tidy for others to relax, and work in. They may find them have to arrange flowers, displays of materials, publications and be responsible for ensuring stocks are up to- date whether in a linen room or a mini-bar. Other duties they may be involved in could be vacuuming, polishing, and tidying other areas in the building. They will certainly need to spend time checking everything is in place. Whether they work at a hotel, or a motel, bed and breakfast, conference or holiday centre, or a tourist attraction, their guests will judge their accommodation by its appearance. Clean rooms and good service enhance any accommodation, and make your guests return. No previous experience is required for cleaners, and most of their training will be in the job, with extra in-house training given by the company’s training personnel. Because guests and visitors expect everything to work perfectly, maintenance and support staff must be available 24 hours a day. This means cleaners will probably have to work shifts and some weekends. The actual work of cleaning is performed by the chambermaids. In most hotels these employees are women. Their duties include making or changing beds, dusting furniture, sweeping or cleaning floors and carpets, washing bathrooms, replacing and washcloths, and supplying the rooms with the items that are specified by management or custom. Depending on the type of operation, a chambermaid should be able to clean between ten and twenty rooms a day. Chambermaids have a limited amount of contact with guests. A guest may ask the chambermaid to make up his room at certain time, or indicate he doesn’t want to be disturbed at all. In addition, guests frequently ask chambermaids for items that are supplied by the housekeeping department such as matchbooks, irons, special pillows or pitchers of cold water. In some hotels chambermaids pick up and deliver clothing for the laundry, and valet service. Heavier chores are performed by men who are usually called housemen. Their work involves window-washing, shampooing carpets, removing and cleaning draperies, cleaning the public areas of the hotel, polishing metal, and many other tasks that might be considered beyond the physical capacities of women..
