Communication through exchange of letters is known as correspondence. We
communicate our feelings, thoughts, etc. to our friends and relatives through letters
that are called personal correspondence. A businessman also writes and receives
letters in his day-to-day transactions.
They are called business correspondence. Business correspondence or business
letter is a written communication between two parties. Businessmen may write
letters to suppliers of goods and also receive letters from the suppliers. Customers
may write letters to businessmen seeking information about availability of goods,
price, quality, sample, etc. or place an order for purchase of goods. Let us learn the
details about some important business letters.
The Enquiry (Inquiry) Letter. You send an inquiry when you wish to have some
information on a product or its sale (after you have seen the product advertised, or
displayed at a fair or exhibition, or you have only heard about it).
The Quotation Letter (a reply to the enquiry)– is a short letter enclosing the
required catalogues and price-lists, a brochure, etc. Some 'sales talk', such as 'We
are sure our high-quality products will meet your requirements, and we are looking
forward to your early order' is generally included.
The Letter of Complaint is sent by the customer when after receiving the goods he
finds that they are not up to order. They may be of the wrong size or colour, their
quality might be inferior, there might be a shortage of quantity or weight, etc.
When you have a complaint, you relay this information in a professional and
ethical manner to the person you have the problem with.
The Letter of Apology is a reply to the letter of complaint. The Letter of Apology
should be courteous, even if the complainant has abused you. You should be
truthful – if you have already been having trouble with the product, say so. Try to
sound sincere, and, where necessary, be prepared to take full responsibility

When she was alive, my beloved grandmother, she told me about his wartime childhood. She was twelve years old when the war began. She lived with her family in the Omsk region. Childhood was hungry, it was a difficult time. My grandmother's father was sent to the war, he died in Leningrad, grandmother and my mother was left with three children. I can imagine how hard it was to survive this terrible time .. In order to feed the family, mother grandmother baked bread. In a flour has added bran, grass. This bread was very bitter and hard, Grandma long remember the taste of the bread. In the spring, as soon as the snow melts from the fields, people dug the frozen half-rotten potatoes, collected the remaining spikes in the fields. Children went to school at a time, as there were no clothes and shoes for the whole family had some boots. The school did not have enough textbooks and paper. Sometimes, instead of lessons, my grandmother, and at that time a small girl, a cup of soup to work with neighbors in the garden, dig it, weeded, vodilas with children. After the war, life was all too very hard. My grandmother always told me that I went to school, because she did not have to get even a high school education, so she has always wanted to see us educated.

English  English" is a term that   is  applied to the  English language that  is spoken in England.In   English-speaking countries outside the UK,the term "British  English" is  more frequently used.However,the term "English  English" was  introduced some time ago by Peter Trudgill in Language in the British Isles.This term  is  now generally recognised in academic writing .
The term  "British  English",however,has a wider meaning,and  is usually  reserved to describe the features common to  English English,Welsh English,Hiberno-English,and Scottish English.
 A lot of people  are always  interested  in the different accents and dialects that exist in Britain.That`s why The English Dictionary that  was   compiled by Joseph Wright,is now extremely valuable.But the diversity of accents within the nation has been  still   studying   by linguists.Dialect research papers  are   often sold  for hundreds of pounds.People tend to be very proud of their local accent or dialect.