▪ compensation ▪ regret ▪ inconvenience ▪ discount ▪ assure ▪ straight ▪ refund ▪ disappointed ▪ change ▪ speak
1. I’m extremely sorry. I’ll to the person concerned.
2. I’ll send someone up to repair it away.
3. I’ll you to another room immediately.
4. Please accept our apologies for the .
5. We are sorry that you were with our service.
6. We you that this will not happen again.
7. We would like to offer you .
8. We would like to offer you a 15% on your next stay with us.
9. We will a partial cost of your stay.
10. We to inform you that we are unable to grant a refund.
2 -,the 11:-,the
3:the, the 12:the, -
4:An, the, -, the,- 13:-
5:-, the, - 14:-,the.
6:the. 15:-,-, the
7:-,the,- 16:-
8:the 17:the,-,the
9:the 18:the
19:-,the 20:-,
21:-,the
[haɪ, maɪ neɪmz ʤɒn ænd aɪm frɒm ˈɪŋglənd].
[maɪ haʊs ɪz ə ˈsɛmi-dɪˈtæʧt haʊs meɪd ɒv brɪks].
[ɪn maɪ haʊs, ðeər ɑː θriː ruːmz ˌdaʊnˈsteəz ænd θriː ruːm ˌʌpˈsteəz].
[ˌdaʊnˈsteəz, ðeər ɪz ə ˈlɪvɪŋ ruːm, ə ˈkɪʧɪn ænd ə ˈbɑːθru(ː)m].
[sʌm ˈhaʊzɪz hæv gɒt ə ˈfaɪəˌpleɪs ɪn ðə ˈlɪvɪŋ ruːm bʌt wiː hævnt gɒt wʌn].
[wiːv gɒt ˈsɛntrəl ˈhiːtɪŋ ɪn ɔːl ðə ruːmz].
[ˌʌpˈsteəz, ðeər ɑː θriː ˈbɛdru(ː)mz ænd ə ˈbɑːθru(ː)m].
[ɔːl ðə ruːmz hæv gɒt ˈkɑːpɪts tuː kiːp ʌs wɔːm].
[ˌaʊtˈsaɪd ɒv ðə haʊs, ðeər ɪz ə bæk ˈgɑːdn ænd ə frʌnt ˈgɑːdn
wɪð ə lɒt ɒv ˈflaʊəz].