II. A confused conversation. Put the phrases in the right order to make up a dialogue. a) Good morning, Smith&Smythe Bros.
b) Thank you for calling. Good-bye.
c) I’ll leave a message, then.
d) …be back?
e) Or can I take the message?
f) I’m sorry, but Mr. Jones will be late for the meeting this afternoon.
g) Hello, I’d like to …
h) …he is not in the office at the moment.
i) I’m sorry…
j) I’ll make sure …
k) Would you like to call back…
l) Thank you. Good-bye.
m) Could you tell him that…
n) …Mr. Jones will arrive at half past three, and not a quarter past three?
o) How can I help you?
p) …he gets the message.
q) Not until lunchtime, I’m afraid.
r) When will he…
s) …speak to Bill smith, please.
g) Hello, I'd like to speak to Bill Smith, please.
o) How can I help you?
h) ...he is not in the office at the moment.
m) Could you tell him that...
f) I'm sorry, but Mr. Jones will be late for the meeting this afternoon.
n) ...Mr. Jones will arrive at half past three, and not a quarter past three?
j) I'll make sure he gets the message.
q) Not until lunchtime, I'm afraid.
k) Would you like to call back...
c) I'll leave a message, then.
l) Thank you. Good-bye.
b) Thank you for calling. Good-bye.
Explanation:
- The conversation starts with a polite greeting, "Good morning, Smith&Smythe Bros." (a).
- The caller introduces themselves and states their intention, "Hello, I'd like to speak to Bill Smith, please." (g).
- The recipient of the call offers assistance, "How can I help you?" (o).
- The caller inquires about Bill Smith's availability, "...he is not in the office at the moment." (h).
- The caller requests the recipient to pass on a message to Bill Smith, "Could you tell him that..." (m).
- The recipient informs the caller about Mr. Jones' lateness, "I'm sorry, but Mr. Jones will be late for the meeting this afternoon." (f).
- The caller asks if Mr. Jones will arrive at half past three instead of a quarter past three, seeking clarification, "...Mr. Jones will arrive at half past three, and not a quarter past three?" (n).
- The recipient assures the caller that they will ensure the message reaches Mr. Jones, "I'll make sure he gets the message." (j).
- The recipient informs the caller about the timing constraints, "Not until lunchtime, I'm afraid." (q).
- The recipient suggests the option of calling back later, "Would you like to call back..." (k).
- The caller decides to leave a message in the meantime, "I'll leave a message, then." (c).
- The conversation ends with a polite farewell, "Thank you. Good-bye." (l) and "Thank you for calling. Good-bye." (b).