Part i.
complaint letter (25 points)
write a letter of complaint on one of the following topics:
a)
you went to the book store and bought a novel. the seller guaranteed that you would be fully satisfied with their service. when you came
back home, you found out that some of the pages of the book were missing. you went to the store to replace it. however, you were told that
the damage had been caused by your use. you got very angry. write a letter of complaint to the manager of the store explaining the problems.
your letter should include 150-180 words,
b)
you were planning a trip for business. you called the airline company and arranged your flight. however, later on you were wamed that your
night was delayed. you were very worried as you could miss a very special event if you arrived at your destinntion later. besides, it could
cause many problems related to your business. write a letter of complaint to the airline director explainin the problems your wetter should
include 150-180 words,
your letter should follow the structure
introduction
body
conclusio​

I love my house . Usually you come home at night, open the gate , and the whole yard is filled with a mysterious light . After all, each of us is particularly dear to one corner of the earth where you can be himself , to sit under a thick cover of grape leaves , to dream . I looked at the old bark with mangled vines , and it seems to me that this is my childhood and youth are reflected in the ripe berries. Home lives . Smoldering embers in the fireplace, lazily basking cat and purrs . In the yard of my house with walnut branches that bent green canopy over the asphalt track, no , no and yes flew prematurely yellowing leaves . Home - my pain and joy , it gives me amazing creative insights minutes , plunges into the abyss of doubt and frustration, he was my closest friend and patron . For me , as for others , the house - this is our personal memory area of the heart that we have to keep that gives us wise commandments of life , beauty, and moral strength .

1) Maria asked the examiner when she would know the results of the examination.
2) Peter told Helen that he would see her in the morning.
3) The police officer told Jack that he couldn't park there.
4) Diana told me that she liked that hotel very much.
5) Paul told the dry-cleaners that the trousers had to be ready that afternoon.
6) Susan told them that she had left her umbrella there two days before.
7) William said he thought it was going to rain that night.
8) I asked Peter what time the film started.
9) The sales manager asked me why I applied for that job.
10) Janet said that she was taking 5.30 train the next evening.