Перевести service is supposed to begin at the door. so an employee who is important during the reception procedure is the doorman. he is stationed at the entrance to the hotel and assists the guests in and out of taxis and cars, calls for cabs. etc. very often guests will ask him for directions to restaurants, nightclubs, cafes, shops, or other hotels. in the lobby of a hotel there is a registration desk, where guests check in and out, pick up and deposit keys, and so on. the check-in procedure takes a few minutes. the guest is given a registration card to fill in: the name and address, the passport number for foreign nationals. the desk clerk, or receptionist, enters the guest's room number, the room rate, and the arrival and departure dates into the computer. when all formalities are over, the bellman shows the guests to their rooms and assists them with their baggage, he shows them where the light switches are and explains the use of the room appliances, such as the tv set, cooking facilities, if any, and the air conditioning. he can also run errands for you. for each service rendered the bellman will expect a tip. if any information is required, it can be received at the hotel's information desk which is supervised by a concierge. concierges are always ready to help the guests. they can make reservations for theatres or flights, arrange sightseeing tours, mail letters and, in general, provide all kinds of useful information. the hotel bill can be paid in several ways. besides cash, credit cards are universally accepted. in fact, many hotels require their guests to produce a credit card when registering. otherwise, a cash deposit is required. the guests may also pay with traveler’s checks when checking out. hospitality is of greatest importance for hotel. hospitality is not an abstraction - it is a clean room, a comfortable bed, a hot shower, a good meal, a courteous doorman and - last but not least - a good profit!
