Keklol55

27.03.2023 11:50 •  Английский язык

Прочитайте діалог. оберіть фразу із поданих (a-j), заповнивши пропуски (0-9). на початку подано приклад (0). guest : , i your hotel. receptionist : oh, you look very troubled. what seems to be the problem, madam? guest : well, we're regular guests at your hotel, but i'm about to change my mind about ever staying here again! the service is terrible. i've had to ring housekeeping everyday to ask them to clean my room. my company me and my colleagues to stay at your hotel, so a dependable cleaning service is the least we expect! receptionist: first of all, sorry l am. i can see how this must have ruined your stay with us. so, if i you correctly, you had to phone each day to get your room serviced? guest : that’s right! receptionist: giving me some details? lf i could just have your name and your room number and what time you called and who you spoke to receptionist: ms jones, i'll speak to housekeeping i want to this never happens again. since you've been so by this incident, 9) offer you two free nights for your next visit at our hotel. in fact, l'll give you a voucher right now. you can use it any time you wish. guest : oh, that's just great! i am so glad that we could work this out. we do want to keep coming back here. a) straight away b) i'd like to say c) excuse me d) understand e) have a complaint f) inconvenienced g) would you mind h) make sure i) pays good rates j) i'd be glad