Task L The verbs below are often used when making telephone calls. Use them to fill in the gaps;

hold on ring up get back to someone

cut off get through put someone through

hang up

Sorry, 1 don’t know what happened. We got__.

I’ll__you__to her extension.

The line is constantly busy -1 never seem to be able to__.

Could yoq__a minute and I’ll see if she’s in her office.

Would you__Sky Air and ask if they have any seats on this Saturday’s flight to Delhi?

I’ll make some enquiries and__to you by eleven.

Don’t__yet; the call may be diverted to another number.

<Your city> <Russia> <Date> (это всё в правом верхнем углу)

Dear Tom,.

thank you for your letter!

I'm sorry for your drain. If i were you, i would talk to my parents about this situation. Talking about things can solve many troubles.

My parents understand me perfectly, they understand that my opinion may have differ from theirs, they trust me and almost don't put pressure on me.

Any parents can be "ideal". A good parent should have patience for his child, support his ideas, and not ruin the passion to study, sport and hobbie.

With love/all best/best wishes,

<your name>.

Could I speak to the manager?

— the/me/Excuse/moment/but/is/not/he/at/here.

2. — Do you have tables for tonight?

— pity/is/a/It. We/have/tables/don't/any/tonight/for/left.

3. — Can I book a room?

— sorry/am/I/we/but/booked/fully/are.

4. — Are you open on Sundays?

— I/sorry/not/am/but/really/don't/I/know.

5. — Could I have lunch in my room now?

— afraid/am/I/don't/lunch/we/serve/11 a.m./before.

6. — Is it possible to sit closer to the window?

— impossible/it/sorry/really/I'm/very/but/is.

7. — Could I speak to Mrs Barn from Room 305?

— answer/is/but/I'm/no/there/sorry.

8. — Could I book the tickets for the show?

— I/left/have/afraid/we/nothing/am.

Read and practise saying the dialogues.

1) Receptionist:Good evening, what can I do for you?

Guest:I'd like to book a room.

R: When for?

G: I want to come on the 3rd of May and stay for three nights.

R: I'm really very sorry, but we are fully booked at that period.

G: Well, what about next week?

R: Oh, next week is OK, but what kind of room would you like?

G: A double, if possible.

R: I'm not quite sure, just one moment. Oh, I'm afraid we don't have any vacant double rooms for that moment, but never mind, I can offer you two nice single rooms.

G: What a pity! Let it be two single rooms but on one floor.

2) Headwaiter:Hello, how can I help you?

Guest:I'd like to reserve a table for two.

H: When would you like to come?

G: I wonder if it is possible to come on Wednesday evening.

H: Oh, I'm awfully sorry, but we don't open on Wednesday.

G: It is really very bad. Well, then could you reserve me a table for tonight?

H: I'm afraid we don't have any tables left for tonight. Today is our busy day. Come tomorrow and we'll reserve the best table for you!

3) Waiter:Good morning. What can I do for you?

Guest:Could I speak to your manager, please?

W: I'm not sure that he is here, but just one moment, I'll ask the Headwaiter.

G: Does your Headwaiter speak French? W: I'm sorry but I really don't know.