Выполните перевод текста when you are in office,you should be very polite and friendly with yor customers.when you are a customer,you will be pleased not to give anyone any serious trouble.everyone must try to use tact in allhuman contacts and to make people feel at ease in your company.all students of english are anxious to learn english conversation. but there are no reasons why you should not become a good and interesting conversationalist in english.here are some tips on the art of talking. overcome embarrasment and the fear of making mistakes in english. to chat is to exchange ideas.mental vitamims are as important as other kind. silence is the essential part of conversation. if you do not like what a person is saying,change your point of view or change the subject. you will find especially difficult to talk over the telephone, when you cannot see the face of the person.good telephone manners include answering promptly,greeting the caller kindly,and giving your whole attention to the call. speak directly into the mouthpiece,distinctly,but not too loudly.dont bellow and dont whisper! use a natural voice, and talk slowly enough to be understood easily. if asked to repeat a difficult name,spell it out. keep besides the telephone a list of numbers you call frequently and a pad and pen for taking down messages. answer the phone by the second ring,if possible. lift the receiver and say distinctly: john smith speaking. when someone else calls you to the phone, say: this is john. at the end of the conversation you must say: thank you for calling and good-bye, before you hang up.
